General terms and conditions of online sales  

The present terms and conditions of online selling are settled between MEDI-EVA STIL Ltd, on the one hand, and any other natural person or legal entity willing to make a purchase  on www.royalfactory.md acting as a buyer, on the other hand. 

 

Terms of delivery

  

The medieval articles of Royal Factory brand ordered on the site www.royalfactory.md are delivered by means of national post of Republic of Moldova www.post.md at the address provided by the client. The client must provide just one delivery address. In case there are two addresses provided, the parcel will be shipped the first one. The client is informed about the shipping by an automatic message. The tracking number of the parcel will be indicated in the client’s personal account on the site.  The maximal term of delivery is up to 40 business days. But, as a rule, a parcel is delivered at client’s address within 10-15 business days.  Transportation expenses shall be born by the client. Transportation expenses are not included in the prices. It is automatically calculated on the site after the articles are put in the cart. The Company does not bear responsibility for delayed delivery of parcel in case of strike of post or airport employees, calamities, acts of God, any other circumstances that would hinder the delivery in time and that do not depend on company’s activity.


Tariffs


The Company has the right to change the prices of articles without previously notifying the buyers.  For those clients who already made an order at old prices, the prices remain unchanged.
 

Means of payment

 

You can choose to pay for your purchase by credit card in a secured mode, PayPal or bank wire. The payments by credit card and Paypal are processed by the payment systems https://www.2checkout.com/ and https://www.hipaywallet.com/. All fees and taxes the bank collects for a bank wire are on client’s expense. We have to receive the exact total amount of the order (articles and delivery). Otherwise, the order will not be manufactured until receiving the rest of the amount.
Please find below the bank details for payments by bank wire:

Beneficiary:  GUTAN Valeriu
BANK:          Citadele bank
IBAN:           LV23PARX0012385030001
BIC:             PARXLV22

Bank address:
2A REPUBLIKAS LAUKUMS RIGA 1010 LATVIA.

Please make sure that the name of the beneficiary is correctly indicated GUTAN Valeriu as mentioned above not Royal Factory or www.royalfactory.md. If the name of the beneficiary is incorrect, the wire is blocked at the bank until it is corrected by the sender.

Return or exchange of goods 

 

The purchased articles may be returned or exchanged only in case if the size does not fit or the client is not satisfied with the quality of the article. The client has to file a complaint immediately and to inform about his intention to return or to exchange the article and to ship it back within 48 h after receiving it from the post.  Transportation costs shall be born by the client. Transportation costs shall be born by the client. After receiving the parcel at company's address, the administrator shall send back the corrected article or manufacture again at client's request.

Other


Feel free to contact us in French, English or Italian by e-mail or in French, English on the telephone. We kindly ask our clients to contact us from the same e-mail box which they registered on the site with.